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FAQS

The easiest and fastest way to pay is through MasterCard or Visa through our secure site. We do not accept Diners Club or American Express. You can also use Paypal, but keep in mind that processing may take up to 3 days. You can also pay by bank transfer; keep in mind that bank transfers can delay the order up to 10-14 days, since we have to wait until our bank has notified us of the transfer before we send the equipment, and the corresponding bank charges will be at your expense.

VAT means "Value Added Tax" and is a tax on merchandise that applies only to deliveries within the European Union (called TVA in France, VAT in Italy and Spain). VAT is paid on all orders delivered in the EU.

VAT is not paid on orders delivered outside the EU. There may be some additional taxes to pay when packages arrive in non-EU countries, and the best place to find out is the government website of the country of destination. Deliveries to Norway, for example (excluding Svalbard) will attract the standard Norwegian VAT rate (25%) to be paid to the delivery company that delivers the package.

You can select prices with or without VAT using the EU flag in the top bar of the home page or by creating an account with your address details and by logging into the site. In this case, the software will automatically select the correct prices for you.

If you live outside the EU and are visiting the EU for less than 6 months, you can claim the VAT you have paid in your order. To do this, you must add a VAT claim form to your shopping cart when ordering. These are found in Additional Services. To complete this form, we need to know the following information:

1 - Your passport number

2 - Your residential address

3 - Your nationality

4 - Your date of birth.

Provide this information in the comment box when you place your order. We will send you a printed copy of the complete form and detailed instructions on the package with the requested items. You must show the form, our receipt / invoice and the equipment you purchased when passing through Customs when leaving the EU. Customs will contact us to confirm the processing so we can credit your card.

Unfortunately, in all orders, the bill must be included in the package and we cannot mark the value (or mark it as a sample or gift). We understand that the import or sales tax in some countries is high, however, we are required to disclose the correct value, otherwise it is illegal.

Thank you for your understanding.

The best way to verify shipping costs is through the site: this will allow you to compare standard and express shipments, and also how shipping costs vary if you add or remove items from your order.

To do this, create a customer account on our website: it's fast and easy, and we don't share your data with third parties of any kind.

Then, log in to your customer account and start adding items to your cart. You can start the payment process at any time and it will show you the different shipping rates for your address for whatever is in the basket.

You also have the opportunity to specify a different shipping address than the address in your customer account, so you can see if it costs more to ship the order to another location.

You can go back and adjust the items in the basket as many times as you wish, and you do not agree to buy until you really decide to do so.
 

For most destinations in Europe, express shipping takes 1-2 days. Standard shipping takes 3 to 10 days, and most deliveries are made in 3 to 5 days.

Obviously, if you live at the end of a one-way road in an isolated area, there is a good chance that it will take longer. For example, Svalbard in the Arctic takes between 2 and 3 weeks, as do some parts of the Russian Federation, where we can ship using the Post.

If you want a more precise number, send us an email that indicates your address, including the postal code, what you want to order and we can inform you of the delivery date calculated by the carrier.

Within France, standard shipping usually takes 2-3 days.

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We charge for shipping at competitive prices negotiated with our transport partners: couriers, UPS, DHL, Chronopost and TNT.

Depending on the service, shipping can be calculated based on weight and volume. Therefore, a helmet may have a seemingly high cost, but in reality it is the fact that it occupies a large amount of space, especially because it must be properly packed.

In case of doubt, contact us and we will see what we can do. In all cases, we try to choose the most economical and reliable method for items purchased.

Yes, we can do it, but make sure they accept your package. Some hotels will not accept it unless previously informed.

Be sure to include the hotel phone number for delivery and tell us when you will be staying at the hotel (dates of entry and departure) in case we need to contact them.

No. We need a physical delivery address where someone can sign the package to confirm that it has been delivered. Otherwise, the packages are returned.

This physical address could be a work address or a friend, the signature does not have to be yours, as long as you accept that your signature counts as proof that you received the package.

There are exceptions, for example, Svalbard and some remote areas where packages are always left at a local post office for collection.

Keep in mind that we need a local phone number so that the carrier can contact you in case you have a problem or a question: you cannot call a landline or mobile phone outside the country of delivery.

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Yes, we have experienced technicians who will be happy to mount the bindings before sending the skis. If you buy our skis and bindings, this service is free.
Please tell us the details of your boots using the "mounting bindings" form.

We need to know the model, Mondopoint size and boot sole length in millimeters that will be used with skis. The sole length of the boot is often stamped on the sole of the boot near the heel, but if in doubt, measure the total length of the boot sole with a tape measure.

If you are going to use more than one pair of boots with the new configuration, send us the information of each pair; Then, we will check with you exactly how you want the bindings to be mounted before drilling the holes in the skis.

Please tell us if you have special instructions on the position of the bindings; Our skimon will be happy to talk to you and make sure the bindings are mounted as you wish.

Yes, you can give us your boot size according to the following simple method: place the heel against the wall on a sheet of paper, mark the tip of your longest finger with a stripe (we are trying our best to help you do not have to bow down); Then all you have to do is measure the distance between the wall and the line you marked.

You can also include details about the size of your usual boot and / or your current ski boot (brand, model, size). We have been giving our clients the guidance they need for a long time. This may take a while, but it is better than receiving the wrong size!

Most of these measures help determine the correct size of your boot, but if the length of your foot is caught between two sizes, we help you choose the most appropriate one.

Keep in mind that the final decision is yours and, therefore, we are not responsible for an incorrect choice of boot size.

We will be more than happy to help you choose the most suitable ski model for you.

So we can provide you with the best guidance, let us know more about your skiing preferences (off-piste, telemark, cross-country skiing, alpine skiing), as well as your age, weight, skiing style, favorite brand and budget.

We will do anything to satisfy our customers!

Yes, we can select items and add them to your initial order. Send us your email address along with the items of your choice, the quantity and the initial order number, so that we can update it.

Warning: This could increase the shipping cost. We will ask you to make an additional payment using the additional costs page on our website.

All additional expenses are in euros. If you have selected a specific currency on our website, be sure to make an update in euros before payment using the button at the top right of the screen. Therefore, you can add the additional cost in euros; and then return to the currency of your choice to proceed with payment. Be sure to leave your initial order number in the comment box that will be displayed in the final payment stage so that we can make the link between the two.

If you place a complementary last minute order, before sending the initial order, call us to make sure your package is not on its way to your address and send us an email with the title "urgent" as "subject". We receive many emails every day and we can't check them all, so the word "urgent" will help a lot.

Before making any return, send us an email that includes your initial order number and indicates your reasons. Only then we can consider your request. We will provide you with all the necessary instructions, in addition to a return code. This is inevitable, especially if you do not belong to one of the EU countries. We will not accept your return if you do not follow these procedures.

You can solve some warranty problems that do not necessarily require the return of an item and this will save us time and money. Then, please call us before returning anything.

 

The manufacturer's guarantees are all the same. If you have any questions about the warranty of a particular item or if it is damaged, contact us by email, send us, if possible, some photos that clearly show the damage, as well as the details of its cause. Since it is important that we contact the manufacturer for warranty issues, the photos you send us will be very useful.

We will get back to you as soon as we receive a response from the manufacturer.

Yes, if you own a taxpayer company in one of the EU countries instead of France, you can buy in our store without VAT.

We cannot reduce VAT at the time you place an order. We would be very grateful if you can leave a message in the dialog box at the end of the purchase process in line with the VAT registration number.

Also include a scan of your VAT registration certificate, before any act of reimbursement (in case of credit card or payment with paypal) or deduction (in case of issuance of invoice for payment by bank transfer). We should keep a copy of your updated registration certificate. Therefore, do not be too surprised, after several orders, we request a new copy of this certificate.

Making a tax-free order requires that the delivery should be based on the address of your registered company.