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FAQS

The easiest and fastest way to pay is through MasterCard or Visa through our secure site. We do not accept Diners Club or American Express.

You can also use Paypal, but keep in mind that processing may take up to 3 days.

You can also pay by bank transfer; keep in mind that bank transfers can delay the order up to 10-14 days, since we have to wait until our bank has notified us of the transfer before we send the equipment, and the corresponding bank charges will be at your expense.

VAT means "Value Added Tax", and is a tax on merchandise that applies only to deliveries within the European Union (called TVA in France, VAT in Italy and Spain). VAT is paid on all orders delivered in the EU.

VAT is not paid on orders delivered outside the EU. There may be some additional taxes to pay when the packages arrive in countries that do not belong to the EU, and the best place to find out is the government website of the country of destination. Deliveries to Norway, for example (excluding Svalbard) will attract the standard Norwegian VAT rate (25%) that must be paid to the delivery company that delivers the package.

You can select prices with or without VAT by using the EU flag in the top bar of the homepage or by creating an account with your address details and logging into the site. In this case, the software will automatically select the correct prices for you. For shipments outside the EU, use prices without VAT.

If you live outside the EU and are visiting the EU for less than 6 months, you can claim the VAT you have paid on your order. To do this, you must add a VAT claim form to your shopping cart when placing the order. These are found in Additional Services. To complete this form we need to know the following information:

1 - Your passport number

2 - Your residential address

3 - Your nationality

4 - Your date of birth.

Please, provide this information in the comments box when you place your order. We will send you a hard copy of the completed form and detailed instructions on the package with the requested items. You must show the form, our receipt / invoice and the equipment that you purchased when going through Customs when leaving the EU. Customs will contact us to confirm the processing so that we can credit your card.

Unfortunately, in all orders, the invoice must be included in the package and we can not mark the value (or mark it as a sample or gift). We understand that the tax on imports or sales in some countries is high, however, we are required to disclose the correct value, otherwise, it is illegal.

We hope you understand.

The best way to verify shipping costs is through the site: this will allow you to compare Standard and Express shipments, and also how shipping costs vary if you add or remove items from your order.

To do this, create a customer account on our website: it is quick and easy, and we do not share your data with third parties of any kind.

Then sign in to your customer account and start adding items to your basket. You can start the payment process at any time and it will show you the different shipping rates for your address for whatever is in the basket.

You also have the opportunity to specify a different shipping address to the address in your customer account, so you can see if it costs more to send the order to another place.

You can turn back and adjust the items in the basket as many times as you want, and you are not committed to buying until you really decide to do so.

For most destinations in Europe, express shipping takes 1-2 days. Standard shipping takes 3 to 10 days, and most deliveries are made in 3 to 5 days.

Obviously, if you live at the end of a one-way road in an isolated area, there is a good chance it will take longer. For example, Svalbard in the Arctic takes between 2 and 3 weeks, as do some parts of the Russian Federation, where we can make shipments using the Mail.

If you want a more precise number, send us an email that indicates your address, including the postal code, what you want to order and we can inform you of the delivery date calculated by the carrier.

Within France, standard shipping usually takes 2-3 days.

We charge for shipping at competitive rates negotiated with our transport partners: couriers, UPS, DHL, Chronopost and TNT.

Depending on the service, the shipment can be calculated based on weight and volume. Therefore, a helmet can have a seemingly high cost, but in reality it is the fact that it occupies a large amount of space, especially since it must be properly packaged.

In case of doubt, contact us and we will see what we can do. In all cases, we try to choose the most economical and reliable method for the items purchased.

Yes, we can do it, but make sure they agree to accept your package. Some hotels will not accept it unless they have been informed in advance.

Make sure you include the hotel phone number for the delivery and tell us when you will be staying at the hotel (dates of entry and exit) in case we need to contact them.

No. We need a physical delivery address where someone can sign the package to confirm that it has been delivered. Otherwise, the packages are returned.

This physical address could be a work address or a friend, the signature does not have to be yours, as long as you agree that your signature counts as proof that you received the package.

There are exceptions, for example, Svalbard and some remote areas where packages are always left at a local post office for collection.

Please note that we need a local phone number so that the carrier can contact you in case you have a problem or a question: you can not call a landline or mobile phone outside the country of delivery.

Yes, we have experienced experienced technicians who will be happy to mount the fixings before we send the skis. If you buy our skis and bindings, this service is free.

Please, tell us the details of your boots using the "fixation mount" form.

We need to know the model, the size of Mondopoint and the length of the sole in millimeters of the boots that will be used with the skis. The length of the sole of the boot is often stamped on the sole of the boot near the heel, but in case of doubt, measure the total length of the outsole of the boot with a tape measure.

If you are going to use more than one pair of boots with the new configuration, send us the information of each pair; Then we will check with you exactly how you want the bindings to be mounted before drilling the holes in the skis.

Also tell us if you have special instructions regarding the position of the fixings; our skimon will be happy to talk to you and make sure that the fixings are mounted as you want.

Yes, you can give us the size of your boot according to the following simple method: place your heel against the wall on a piece of paper, mark the tip of your longest finger with a stripe (we are doing everything we can to help you do not have to bow); Then all you have to do is measure the distance between the wall and the line you marked.

You can also include details about the size of your usual boot and / or your current ski boot (make, model, size). We have been giving our clients the guidance they need for a long time. This may take a while but it is better than receiving the wrong size!

Most of these measures help determine the correct size your boot, but if the length of your foot is caught between two sizes, we help you choose the most appropriate.

Keep in mind that the final decision is yours and, therefore, we can not be held responsible for an incorrect choice of the size of the boot

 

We will be more than happy to help you make the selection of the most suitable ski model for you.

So that we can provide you with the best guidance, let us know more about your skiing preferences (off-piste, telemark, cross-country skiing, alpine skiing), as well as your age, weight, ski style, favorite brand and budget.

We will do anything to satisfy our customers!

Yes, we can select items and add them to your initial order. Send us your email address along with the items of your choice, the quantity and the initial order number, so that we can update it. Warning: This could increase the shipping cost. We will ask you in return to make an additional payment using the page of additional costs on our website.

All additional expenses are in euros. If you have selected a specific currency on our website, be sure to make an update in euros before payment using the button in the upper right part of the screen. Therefore, you can add the additional cost in euros; and then return to the currency of your choice to proceed with the payment. Make sure to leave your initial order number in the comments box that will be displayed in the final payment stage so that we can make the link between the two.

If you place a last minute supplemental order, before the initial order is sent, call us to make sure your package is not on the way to your address and send us an email with the title "urgent" as "subject". We receive many emails every day and we can not review them all, so the word "urgent" will help a lot.

Before making any return, send us an email that includes your initial order number and indicate your reasons. Only then can we take your request into consideration. We will provide you with all the necessary instructions, plus a return code. This is inevitable, especially if you do not belong to one of the EU countries. We will not accept your return if you do not follow these procedures.

You can solve some warranty problems that do not necessarily require the return of an item and this will save us time and money. Then, please call us before returning anything.

The manufacturer's guarantees are all the same. If you have any questions about the warranty of a particular item or if it is damaged, please contact us by email, sending, if possible, some photos that clearly show the damage, as well as the details of its cause. Since it is important that we contact the manufacturer for warranty problems, the photos you send us will be very useful.

We will get back to you as soon as we receive a response from the manufacturer.

Yes, if you own a tax-payer company in one of the EU countries rather than France, you can buy from our shop net of VAT.

We cannot reduce the VAT the moment you make an order. We would be very grateful if you can leave a message in the dialog box at the end of the online purchase process with the VAT registration number.

Please include a scan of your VAT registration certificate as well, before any act of refund ( in case of credit card or paypal payment) or deduction ( in case of invoice issuance for payment by bank transfer). We should keep a copy of your updated registration certificate. So please do not be too surprised, after various orders, we would request a new copy of this certificate.

Making a free-tax order requires that the delivery is done based on the address of your registered company.

If your delivery address is in the EU, we can send you orders excluding VAT if you send us a scan of your military identity card.

However, the rules have recently been changed and we must also provide a scan of the VAT exemption certificate for your military base.

We can not deliver to a BFPO address or directly to a base.

We need an address where someone will be available to sign the receipt and confirm that you have received your order, as well as a phone number in the country of delivery so that the carrier can contact you by case of problem.